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Direct email

info@conformaze.com

Frequently asked questions

Visit our blog for answers to common questions about Law 25, or our Our approach page to understand our compliance philosophy.

Technical support and response SLAs

For any technical question, email info@conformaze.com. Our commitment is on the first human response, not on full resolution:

Critical incident (outage, suspected breach, payment blocker): within 4 hours, 24/7.
Blocking bug or help request: within 1 business day (M–F, 9 a.m.–5 p.m. ET).
Commercial question: within 2 business days.
Law 25 question or privacy incident: escalated to our Privacy Officer (RPRP), first response within 2 business days.

For a critical incident outside business hours, add "[URGENT - INCIDENT]" to the subject — this keyword triggers our 24/7 escalation.

Agency partner programme

Are you an agency providing Law 25 compliance services to multiple clients?

See our partner programme

Privacy Officer (DPO)

For any question about your personal information, to exercise your rights (access, rectification, portability, consent withdrawal) or to report a confidentiality incident:

Privacy Officer email: dpo@conformaze.com

Response time: 30 calendar days (Law 25)

Postal address: Conformaze, Attn: Privacy Officer / DPO, Montréal (Québec), Canada

See also our Law 25 transparency page. If you are not satisfied with our response, you may file a complaint with the Commission d’accès à l’information du Québec (CAI).